Telephone Skills Training
Designed for everyone in business who makes or receives telephone calls. Sales staff, service staff, telemarketers, accounts staff, complaints departments – all will benefit from this training. Increase profits and motivate staff. Turn average enquiries into sales.
- Increase profits with effective use of the telephone
- Turning incoming calls into Sales
- Cross-selling and up-selling
- Order taking vs Selling
- Telemarketing
- The Do’s and Don’ts of Telemarketing
- Cold Calling
- Getting Past the Gatekeeper
- Targeting the Market and Understanding Prospects Needs
- Warming up a Cold Call - When is a Cold Call not a Cold Call
- Handling Objections
- Writing Scripts
- Relationship Management
- Other Methods of Keeping in Touch
- Asking for referrals to increase opportunities
- Handling complaints
- Why do Customers Quit?
- Procedures and Systems